Shipping Policy
Order Processing
All orders at LJUS Clothing are processed within 1 to 3 business days.
Orders may take slightly longer during peak periods or if additional information is required (e.g., incomplete payment or missing shipping details). If we need anything from you, we’ll reach out via email before shipping.
Estimated Delivery Times
- Sweden: Typically arrives within 5 to 8 business days after processing.
- International Orders: Usually delivered within 7 to 14 business days after processing.
Taxes & Duties (International Orders)
For international orders, your local customs office may charge duties, taxes, or import fees. These are not included in your order total and must be paid by the recipient.
We recommend checking with your country’s customs authority before ordering.
Mark & Reeves is not responsible for customs-related delays or charges.
Delivery Partners
| Country/Region | Courier |
|---|---|
| Sweden | Post Nord |
| Netherlands | Post NL |
| Australia | Australia Post / iMile |
| United Kingdom | Yodel |
| UAE & Saudi Arabia |
iMile |
For all other countries, the courier will be communicated to you after order placement based on the most reliable local delivery partner available.
Track Your Order
Track your order anytime at:
https://ljusclothing.com/apps/parcelpanel
To track, enter:
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Your Order Number + Phone Number used at checkout, OR
-
Your Tracking Number (from your shipping email)
Need help? Just reach out to sales@markandreeves.com
Missing Items or Delivery Issues
If your order is marked as delivered but hasn’t arrived:
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Check with neighbors, roommates, or your building’s front desk
-
Review your tracking link for delivery notes
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Still missing? Contact us at Info@ljusclothing.com within 7 days of the delivery date
We’ll investigate and help resolve the issue as quickly as possible.
Order Cancellations
To cancel your order, email Info@ljusclothing.com immediately.
We process orders quickly, so cancellations are not guaranteed once the order has been sent to fulfillment.
If the order has shipped, you can return it per our Return Policy once it arrives.
Business Information:
Business name: LJUS Clothing
Email: Info@Ljusclothing.com
Phone Number: +31684159329
Business Hours: Mon-Fri, 9am-5pm EST
Business Address: 1 Lilla Gaverigaten 1. 416 64 Gothenburg